Unit cu808 – recognise diversity when delivering customer service 31) it is important to recognise diversity as a person dealing with customers because there are a wide range of cultures, beliefs and attitudes with different expectations and needs coming to use your facilities, so it is vital to be able to respect this and cater for their needs accordingly. Application this unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace it covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work it applies to individuals who work in a variety of contexts where they will be [.
Unit cu808 – recognise diversity when delivering customer service 111 unit cu809 - deal with customers across a language divide 115 unit cu810 – use questioning techniques when delivering customer service 119. Edi level 3 nvq diploma in customer service 23 qualification structure 23 u nit cu838 – demonstrate understanding of customer service 27 unit cu839 – demonstrate understanding of the rules that impact on improvements in 31 customer service unit cu808 – recognise diversity when delivering customer service 111. The aim of this unit is to understand the meaning of equality and diversity at work, its relevant legislation/policies and the need for positive approaches unit information.
3 contents introduction 1 what is the qcf 3 claiming competence 5 evidence matrix 5 learner statement and assessor summative statement 15 appeals procedure for learners 19 edi level 3 nvq diploma in customer service 23 qualification structure 23 unit cu838 demonstrate understanding of customer service 27 unit cu839 demonstrate understanding of the rules that impact on improvements in 31.
Cultural unit, students will meet the indiana academic standards set for learning cultural diversity, and students will better understand why each person is unique and special in his or her own way (indiana, 2007. After completing this unit, you’ll be able to: explain what is meant by diversity and inclusion explain the societal and business value of having a diverse workforce.
Diversity is the full range of ways a person can identify when we say diversity in the workplace, we mean the idea that our companies reflect the communities we serve diversity has many facets including race, ethnicity, gender or gender identity, age, religious affiliation, and sexual orientation. Customer diversity whether you are working in a customer service calling center serving a global audience, or staffing the customer service desk in a neighborhood retail store, you will most certainly be working with a wide mix of customers. Unity in diversity is a concept of unity without uniformity and diversity without fragmentation that shifts focus from unity based on a mere tolerance of physical, cultural, linguistic, social, religious, political, ideological and/or psychological differences towards a more complex unity based on an understanding that difference enriches human interactions.
Unit 304 the aim of this unit is to encourage the learner to look at themselves through understanding things such as their own development needs, how other people see them and understanding their role in their teams.